Refund & Cancellation Policy
At L M C ROAD ASSISTANCE INC (“we,” “us,” or “our”), we strive to provide transparent, reliable dispatch and roadside connection services. Because emergency towing and roadside assistance involve immediate resource allocation, vehicle dispatch, and third-party driver response, cancellations and refunds are governed by the policy set forth below.
By requesting towing or roadside assistance through our website or phone dispatch lines, you agree to the terms of this Refund and Cancellation Policy.
- Understanding Our Service Structure
L M C ROAD ASSISTANCE INC operates as a connection and dispatch platform matching customers in need of emergency vehicle service with independent, local third-party towing and roadside assistance operators (“Service Providers”).
Fees charged generally consist of two main components:
Dispatch / Call-Out Base Fee: Covers immediate call processing, technician assignment, and initial vehicle dispatch.
Service & Mileage Fee: Covers actual mileage, specialized equipment, vehicle recovery, and labor performed on-site.
- Customer Cancellation Policy
Because local technicians are dispatched immediately upon your request, cancellation fees depend on the timing of your request:
- Cancellation Before Technician Dispatch (Full Refund)
If you cancel your service request within 5 minutes of placing the call AND prior to an independent driver being assigned or dispatched, you are eligible for a 100% full refund of any pre-authorized charges.
- Cancellation After Technician Dispatch (Partial / Non-Refundable Base Fee)
If you cancel your request after 5 minutes or after a service vehicle has already been dispatched to your location, the Base Dispatch / Call-Out Fee is non-refundable.
Any pre-authorized mileage or additional service fees beyond the base dispatch charge will be released or refunded to your payment method.
Reason: Once a truck is en route, fuel, time, and driver allocation expenses have already been incurred by the independent technician.
- Cancellation Upon Arrival / On-Site Refusal
If the technician arrives at your location and you cancel the service, decline assistance, or have made alternative arrangements without prior notification, the entire Base Dispatch Fee plus an En-Route Fee will be charged and is non-refundable.
- Refund Eligibility Criteria
You may be eligible for a full or partial refund under the following specific circumstances:
- Full Refund Granted If:
Failure to Arrive: The dispatched technician fails to arrive at your location and does not contact you within a reasonable timeframe past the estimated time of arrival (ETA), excluding force majeure events.
Duplicate Billing: You were inadvertently charged twice for the same single service request due to a technical error.
Service Unavailability: No local independent provider is available in your area after payment or pre-authorization was processed.
- Refunds NOT Granted If:
You provided an incorrect, incomplete, or inaccurate pickup location, resulting in the driver being unable to locate you.
You provided inaccurate information regarding your vehicle (e.g., failing to mention low clearance, heavy-duty vehicle requirements, or off-road winching needs), rendering the dispatched equipment unsuitable for the job.
You leave the scene before the driver arrives without canceling the service over the phone first.
The independent driver refuses service due to abusive behavior, unsafe scene conditions, or illegal requests.
- How Pricing & Quotes Work On-Site
Initial phone quotes are estimates based on information provided by you over the phone.
If upon arrival, the physical scenario requires additional labor or specialized equipment (e.g., severe winching, missing keys, stuck wheels, heavy terrain), the technician will inform you of adjusted costs before performing the additional work.
If you decline additional required safety or recovery services at the scene, the original Base Dispatch Fee remains non-refundable.
- How to Request a Refund
To request a refund for a completed or canceled service:
Email or Call Us: Contact our customer support team at support@lmcinc.com or (888) 653-7935.
Provide Details: Include your full name, phone number used during dispatch, date of service, location, and the reason for your refund request.
Investigation: Because we work with independent third-party operators, we will verify dispatch logs, GPS records, and driver timestamps.
Processing Time: Approved refunds will be credited back to your original method of payment within 5 to 10 business days, depending on your financial institution.
- Contact Information
If you have any questions regarding this Refund and Cancellation Policy, please contact us at:
Business Name: L M C ROAD ASSISTANCE INC
Website: https://fernandoboys.com/
Phone: (888) 653-7935.
Email: support@lmcinc.com
Mailing Address: L M C ROAD ASSISTANCE INC, 444 Alaska Ave, Torrance , CA 90503